Genpact Virtual Drive – Collections (Voice Process) | Freshers & Experienced | 20th Feb
Looking for an exciting career in finance and customer service? Genpact is conducting a virtual hiring drive on 20th February 2025 for the Collections – Voice Process role. This is a great opportunity for freshers and experienced professionals to join a global leader in business process management.
Job Details:
- Position: Collections – Voice Process
- Qualification: B.Com / BBA / M.Com / MBA / BMS / PGDM
- Experience: Freshers & Experienced candidates can apply
- Job Location: Hyderabad (Work from Office)
- Process: International Voice Process
Genpact Virtual Drive for Collection roles – Voice Process on 20th February 2025 – Hyderabad
Date: 20th February 2025
Time: 11.30 AM to 1 PM
MS Teams Meeting ID: 428 841 792 492
MS Teams Passcode: KU6by7LU
Note: Please keep your Original Aadhar card & E-Aadhar card with you while appearing for virtual Interview
Key Responsibilities:
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries on disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Raise problems to senior staff members and or management as appropriate.
Required Skills:
Commerce Graduate
Excellent Communication Skills (verbal and written)
Accounting Knowledg
Minimum Qualifications
Good customer handling skills
High Energy level
Effective probing skills and analyzing / understanding skills
How to Apply?
Interested candidates can register for the virtual drive and attend the online interview. Ensure you have a stable internet connection, updated resume, and necessary documents ready.
📢 Start your career with Genpact! Don’t miss this opportunity.
