Genpact is a global professional services and solutions company delivering digital transformation through AI, data, and advanced analytics. With a strong presence across industries, Genpact helps enterprises improve operations, customer experience, and business outcomes. This is an excellent opportunity for freshers and early-career professionals to begin their career in customer support and technical service operations within a fast-growing, tech-driven environment.
Job Details
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Role: Process Associate – Customer Care
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Industry: Analytics / KPO / Research
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Department: Customer Success, Service & Operations
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Employment Type: Full-Time, Permanent
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Location: Hyderabad
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Experience: 0 – 2 Years
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Salary: Not Disclosed
Key Responsibilities
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Handle multiple customer chats simultaneously (3+ active chats).
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Respond to customer queries within defined timelines.
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Provide solutions using help articles and company policies.
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Replicate customer issues and report bugs/suggestions.
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Deliver excellent customer service experience.
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Coordinate with internal teams for issue resolution.
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Support technical queries related to:
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Domains
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Hosting & Servers
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SSL & Email
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Site Backup / Security Products
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Maintain strong understanding of client processes.
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Upsell and cross-sell relevant products/services.
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Continuously upskill on technical & process knowledge.
Eligibility Criteria
Minimum Qualifications
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Graduate in any discipline
(B.Tech or candidates with computer certification preferred) -
Freshers eligible
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Knowledge of:
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Email clients
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Internet technologies
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Domains & Hosting
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Browsers & Security basics
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Basic technical & sales understanding
Preferred Skills
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Strong written English proficiency
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Neutral communication accent
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Analytical & probing skills
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Customer-centric approach
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Typing speed: 40–45 WPM (80%+ accuracy)
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Flexible for rotational/weekend shifts
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C1 level English proficiency preferred
Why Join Genpact?
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Work on AI, automation & digital transformation projects
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Hands-on learning & mentorship
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Global client exposure
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Career growth opportunities
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Inclusive & innovation-driven culture
- LINK : CLICK HERE TO APPLY
