🚀 Genpact Mega Walk-In Drive for Customer Service (Voice Process) | 25th March | Gurgaon
Looking for an exciting customer service career? Genpact is hiring for Voice Process (English) roles in Gurgaon! If you have 0-2 years of experience and excellent English communication skills, this is your chance!
📌 Walk-In Interview Details:
📅 Date: 25th March 2025 (Tuesday)
⏰ Time: 11:30 AM – 2:00 PM
📍 Venue: Genpact Office, Ground Floor, Sec-18, Plot 22A&B, Gurgaon
🏢 Work Location: Gurgaon (Work from Office)
💼 Role: Customer Service – Voice Process
🎓 Qualification: Any Graduate (except Law)
🆕 Experience: 0-2 Years
⏳ Shift: Flexible with any shift
🗣 Language Requirement: English
Responsibilities
- Respond to customer queries and customer’s concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible)
- Candidates upto 2-year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
