Are you a fresher looking for an exciting career in customer service? Genpact, a global leader in business process management and services, is conducting a Mega Walk-In Drive for Non-Voice Customer Service Roles in Hyderabad. If you are fluent in English and Hindi, this is your opportunity to join a renowned company and kickstart your professional journey!
Job Details
Position: Customer Service Associate (Non-Voice)
Languages Required: English and Hindi
Eligibility: Freshers are welcome to apply!
Date: 20th January 2025 (Monday)
Time: 11 AM – 2 PM
Venue:1st Floor Dabholkar Corner, Ayodhya Towers, Station Rd, E Ward, Kolhapur Maharashtra 416001
Languages known: Hindi + English
Work Location: Hyderabad (Only work from office)
Shifts: Flexible with any shift
Responsibilities
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- ONLY Freshers are eligible
- Candidate should be able to Read/speak/comprehend in Hindi and English languages
Preferred qualifications
- Effective probing skills and analysing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
