eClerx Services Limited is a leading global business process management (BPM) and knowledge process outsourcing (KPO) company that provides customer operations, financial services, digital support, and data analytics solutions to Fortune 500 clients. With a strong global presence and excellent career growth opportunities, eClerx offers freshers and experienced professionals a dynamic work environment and extensive learning opportunities.
Walk-in Interview Details
| Company | eClerx Services Limited |
|---|---|
| Job Role | Customer Operations – Voice & Chat Process |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Experience | 0 – 1 Year |
| Qualification | Any Graduate / Diploma |
| Salary | Not Disclosed |
| Employment Type | Full-Time, Permanent |
| Job Location | Airoli, Navi Mumbai |
| Walk-in Dates | 01 July – 03 July 2026 |
| Reporting Time | 09:30 AM – 05:30 PM |
| Openings | 100 |
| Contact Person | Neha Kadam |
Key Responsibilities
- Handle customer queries through voice calls and chat support.
- Provide accurate information on products, services, pricing, and promotions.
- Deliver excellent customer service with professionalism and empathy.
- Identify opportunities for upselling and cross-selling products and services.
- Resolve customer concerns efficiently and maintain customer satisfaction.
- Record customer interactions and update details in the CRM system.
- Achieve individual and team performance targets.
- Stay updated with company products, services, and industry trends.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong customer service and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic computer knowledge and familiarity with CRM systems.
- Flexible to work in rotational shifts, including weekends and holidays.
Eligibility Criteria
- Freshers and candidates with up to 1 year of experience can apply.
- Any Graduate or Diploma holder is eligible.
- Prior experience in customer service, voice, chat, or sales support is an added advantage.
- Willingness to work in rotational shifts.
Walk-in Venue
eClerx Services Limited
K Raheja Mindspace, Plot No. 3,
TTC Industrial Area, Thane-Belapur Road,
Airoli, Navi Mumbai, Maharashtra.
Documents to Carry
- Updated Resume
- Passport-size Photograph
- Government ID Proof (Aadhaar/PAN)
- Educational Certificates
- Experience Documents (if applicable)
Why Join eClerx?
- Excellent opportunity for freshers and early-career professionals.
- Exposure to international customer support operations.
- Professional training and career development programs.
- Dynamic work environment with growth opportunities.
- Competitive employee benefits and performance-based career progression.
Walk-in Dates: 01 July – 03 July 2026
Reporting Time: 09:30 AM – 05:30 PM
Venue: eClerx Services Ltd., K Raheja Mindspace, Airoli, Navi Mumbai.
