Deloitte Hyderabad Hiring 2026: 50 Product Support Specialist – SMB Vacancies | Customer Strategy & Design
Company Introduction
Deloitte is a global professional services organization providing consulting, technology, risk advisory, audit, and business support services to clients across various industries. Deloitte Shared Services India supports business operations and technology-enabled services, offering career opportunities in customer support, product troubleshooting, finance, and customer experience. Candidates with customer support experience, international voice process knowledge, and finance or accounting skills can explore the Product Support Specialist – SMB opportunity in Hyderabad.
Deloitte Product Support Specialist Job Overview
Deloitte Shared Services India is hiring candidates for the Product Support Specialist – SMB – Customer Strategy & Design position in Hyderabad. The role focuses on customer support, product troubleshooting, technical guidance, case management, and customer satisfaction across voice, chat, and email channels.
Candidates with 1–6 years of experience, particularly in product support, SaaS support, international voice processes, or finance-related customer service, can consider this opportunity.
| Job Details | Information |
|---|---|
| Company Name | Deloitte Shared Services India |
| Job Role | Product Support Specialist – SMB |
| Designation | Analyst |
| Department | Customer Strategy & Design |
| Total Vacancies | 50 Openings |
| Experience Required | 1–6 years (job listing) |
| Qualification | Bachelor’s Degree, preferably Commerce or Finance |
| Salary | ₹4–9 LPA |
| Job Location | Hyderabad, Telangana |
| Work Mode | To be confirmed with the recruiter |
| Shift | Night Shift |
| Employment Type | Full-Time, Contractual |
| Contract Duration | 1 Year |
| Industry | BPM / BPO, Customer Support |
| Role Category | Customer Success |
| Recruitment Status | Job posting listed as recently posted |
Note: The job listing states 1–6 years of experience, while the detailed eligibility section mentions 1–7 years. Candidates should confirm the applicable experience requirement with the recruiter.
Job Description
Deloitte is looking for customer-focused professionals to join its Product Support Specialist team in Hyderabad. The selected candidates will handle customer interactions through voice, chat, and email, troubleshoot product-related issues, guide customers through product workflows, and maintain complete ownership of customer cases.
The role also involves identifying customer needs, supporting product adoption, maintaining accurate case documentation, and identifying potential opportunities for product upgrades or sales referrals.
Roles and Responsibilities
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Handle customer interactions through voice calls, chat, and email.
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Provide product troubleshooting and technical assistance.
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Guide customers through product installation, navigation, workflows, and how-to queries.
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Diagnose and resolve issues of moderate complexity.
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Maintain end-to-end ownership of customer cases until resolution.
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Document customer interactions, troubleshooting steps, and resolutions accurately.
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Identify opportunities for feature adoption and product upgrades.
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Refer high-intent sales opportunities to the appropriate sales teams.
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Support serve-to-sell activities where applicable.
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Follow quality assurance guidelines and established process standards.
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Maintain high customer satisfaction scores and meet productivity targets.
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Identify customer needs and recommend suitable product features.
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Ensure compliance with documentation and customer support requirements.
Eligibility Criteria
Candidates applying for the Deloitte Product Support Specialist job in Hyderabad should meet the following requirements:
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Educational Qualification: Bachelor’s degree, preferably in Commerce or Finance.
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Experience: The listing specifies 1–6 years, while the detailed description mentions 1–7 years.
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Product Support Experience: Previous experience in product support, SaaS support, or customer service is required.
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Troubleshooting Skills: Hands-on experience diagnosing and resolving product-related issues is mandatory.
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International Voice Process: Experience handling international customers is preferred or required as indicated in the job description.
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Finance Knowledge: Basic to intermediate accounting knowledge is beneficial.
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Communication Skills: Strong English communication skills.
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Language Assessment: Versant B2+ to C1 proficiency is preferred.
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CRM Skills: Familiarity with customer relationship management tools.
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Multichannel Support: Ability to manage voice, chat, and email interactions.
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Shift Flexibility: Willingness to work night shifts.
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Contract Requirement: Candidates should be comfortable with a one-year contract.
Skills Required for Deloitte Product Support Specialist
| Skill | Description |
|---|---|
| Product Troubleshooting | Diagnose and resolve product-related problems |
| Customer Support | Handle customer queries professionally across multiple channels |
| Communication | Strong verbal and written English skills |
| International Voice Process | Experience supporting international customers |
| CRM Tools | Ability to manage cases and customer information |
| Accounting Knowledge | Basic understanding of billing, claims, payroll, AP, and AR |
| Case Management | Track issues through resolution and maintain ownership |
| Customer Satisfaction | Focus on service quality and positive customer experiences |
| Sales Opportunity Identification | Identify potential product upgrades and relevant leads |
| Documentation | Maintain accurate records and comply with quality standards |
Preferred Finance and Accounting Knowledge
Candidates with experience in the following areas may find their background relevant to this position:
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Accounts Payable (AP)
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Accounts Receivable (AR)
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Billing and invoicing
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Claims processing
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Payroll processes
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Finance operations
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Customer account support
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Product support for financial software
Experience in these areas can help candidates understand customer queries involving finance-related products and workflows.
Salary and Benefits
| Particulars | Details |
|---|---|
| Salary Range | ₹4–9 LPA |
| Contract Duration | 1 Year |
| Work Location | Hyderabad |
| Shift | Night Shift |
| Career Area | Customer Support / Product Support |
| Growth Opportunities | Product expertise, customer success, and support operations |
The salary range is based on the supplied job listing. Actual compensation may vary depending on experience, interview performance, and the employer’s compensation structure.
How to Apply for Deloitte Product Support Specialist Jobs in Hyderabad
Interested candidates can apply through the Deloitte Shared Services India job listing on Naukri or through the official Deloitte careers portal.
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Prepare an updated resume highlighting product troubleshooting experience.
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Mention international voice process and multichannel customer support experience.
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Include relevant CRM tools and finance or accounting process knowledge.
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Highlight experience handling customer cases, resolving issues, and meeting quality targets.
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Confirm the one-year contract requirement and night shift expectations before accepting the role.
Official careers website: Deloitte Careers
