Cognizant’s walk-in drive for freshers in Hyderabad on September 3rd is an excellent opportunity if you’re looking to start your career in IT
Event Details:
- Date: 3rd September 2024
- Time: 10:00 AM – 1:00 PM
- Venue: Cognizant technology solutions, Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032
- Contact Person: Bhavana Anumula
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
- Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
- Collaborate with team members to achieve common goals and improve overall process efficiency.
Desired Candidate Profile
- 0-1 years of experience in BPO voice processes (customer service/voice support).
- Excellent communication skills in English language proficiency required.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business needs.
- Strong problem-solving skills with attention to detail and analytical thinking abilities.
Eligibility Criteria.
1. Any graduates – 2021 to 2024 graduates (2024 passing out candidates should have all semester original marksheet, except last semester)
2. No backlogs/ Arrears
3. Candidates pursuing graduation/post-graduation are not eligible.
3. Willing to work in Night shift
For a BPO voice process role focusing on customer service or voice support, you’ll want to tailor your preparation to emphasize your communication skills and problem-solving abilities.Being well-prepared will help you make a strong impression and increase your chances of securing a role. Good luck with your walk-in drive at Cognizant!
