Cognizant hiring Any Graduate freshers for Customer Retention – Voice / Blended position (Remote).Perform compliance check on copy instructions submitted by the copy specialist on a daily basis meeting the process standards and sharing the error feedback to specialist.Speed in typing with accuracy.Computer literate with good knowledge of the MS-Office products.
ESSENTIAL SKILLS:Good verbal and written communication skills.Proactive team player.Eye for detail.
OPERATIONAL RESPONSIBILITY:Process cases or double check the transactions on a daily basis meeting the deadlines meeting the fixed internal targets.Maintain productivity logs for Management Information generation.Report aberrations encountered during processing.Consolidation of Management information.Carry out User Acceptance Testing as applicable.Develop and update process documents, as required.
PERFORMANCE STANDARDS:Number of transactions processed,Accuracy,Turnaround Time,Attendance and Punctuality.
Those who are interested can drop their resume at Satheeshkumar.Velayutham@cognizant.com