Cognizant Walk In on 26 October for Freshers & Experience

JOB TITLE: Associate PE Voice

ROLE: Position to be based in Noida. The role involves the following key activities:

• Refer to the healthcare vendor notes, open the records to check the details and update the requested information in system
• Check transaction for quality assurance

EXPEREINCE / QUALIFICATION / SKILLS / TRAITS

• Graduates with good communication and Fluent English
• Basic MS Excel and MS Office skills
• Methodical, process oriented approach to analytical and technical problem solving
• Exceptional attention to detail
• Must Operate with urgency, focus and discipline in a deadline driven environment
• Proactive Team Player

REPORTING TO: Team Leader

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ESSENTIAL QUALIFICATION:

• B.Sc , B.A , B.Arch , BCA , B.Ed , B.Com , B.Pharma , B.B.A/ B.M.S , Any Graduate, Diploma 
• Minimum Typing Speed of 30 WPM

ESSENTIAL SKILLS/PERSONALITY TRAITS:

• Good verbal and written communication skills with fluent English
• Ability to prioritize work
• Service excellence oriented
• Proactive team player
• Attention to detail
• Decision making abilities
• Achievement orientation
• Open for 24 X 7 Work environment

1. DESIRABLE

• Awareness about US healthcare/Insurance regulations and anomalies
• Associate should be ready to work in Hybrid setup

PERFORMANCE STANDARDS

MEASURABLE

• Zero error
• Customer satisfaction index
• Employee motivational index
• Punctuality and self-discipline
• Inter personal effectiveness
• Zero Escalation / Client Escalation

NON MEASURABLE

• Self-motivation
• Achievement orientation
• Personal grooming and etiquette
• Punctuality
• Inclination towards being process driven
• Going out of the way to satisfy the external customer