Cognizant Walk In For Senior process Executive -Mumbai
Job description
Role and Responsibilities
Qualification:
Graduate/Diploma (3 year) in any discipline. Bachelors degree in accounting or finance or related field would be preferable.
Skill Sets
12 months – 60 months experience being part of below functions:
Experience of working in customer service/Email Support/webchat in BFSI particularly in mortgage domain is desirable.
Strong oral and written communication skill with mortgage domain experience
Good analytical and reasoning skills – Ability to understand complex situations & multiple questions in a single email, to determine the exact process steps required to respond and provide resolution to all customer queries, to synthesize the available information in the right context to arrive at the accurate and complete resolution.
Good keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.
Good customer service attitude.
Stress tolerance – Ability to work accurately under pressure.
Good Team Player
Willingness to work in night shifts (8.30 pm IST to 6:30 am IST)
