Cognizant Released Job Openings On 02/01/2022.Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Cognizant s Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
Cognizant Recruiting Bachelor’s in Commerce with 02-04+Years Experience for Team Lead Position.Complete Details for the Team Lead follows.
Important Details :
- Location :Hyderabad
- No of Vacancies:Not Disclosed By Recruiter
- Details of Salary:Not Disclosed By Recruiter
- Opening date for online Application:02/01/2022
- Mode of application :Online
Job Description/Skills Required
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. Adherence to customer security and compliance requirements. Implementation of approved change requests in line with customer change management process. Responsible for incident life cycle following ITIL / BIC frame work as applicable. Adherence to customer communication etiquette. Ensure stated productivity requirements are met for the engagement. Project/Process: Review CSAT feedback and ensure timely implementation of corrective actions. Participate in Critsit process to resolve the incident in a timely manner. Log and triage incidents. Coordinate with resolver groups vendors/carriers. Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ). Provide inputs to FAQ database / KR / contribute towards updating knowledge articles. Contribution to continuous service improvement plans (CSI). Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners. Effective floor Management.
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