Cognizant Technology Solutions (CTS) is conducting a walk-in drive for Team Lead / Order Management Executive roles in Hyderabad. The company is looking for experienced professionals with expertise in customer service operations, supply chain management, ERP platforms, and team handling in manufacturing or B2B industrial environments.
Walk-In Drive Details
| Details | Information |
|---|---|
| Interview Date | 27 May 2026 |
| Interview Time | 10:00 AM – 1:00 PM |
| Location | Hyderabad |
| Openings | 10 |
| Experience Required | 6 – 9 Years |
Interview Venue
Cognizant Office
Building 12A, Raheja Mindspace IT Park,
Mindspace Madhapur Road, HITEC City,
Hyderabad, Telangana – 500081, India
Job Details
| Category | Information |
|---|---|
| Role | Team Lead / Order Management Executive |
| Industry Type | BPM / BPO |
| Department | Procurement & Supply Chain |
| Employment Type | Full Time, Permanent |
| Role Category | SCM & Logistics |
| Qualification | Any Graduate |
Key Responsibilities
- Lead and manage TMEs and SMEs teams
- Oversee workload distribution and queue management
- Handle customer escalations and exception approvals
- Conduct team huddles, performance reviews, and coaching sessions
- Monitor KPIs including:
- Order Accuracy
- SLA Compliance
- Turnaround Time
- Exception Resolution
- Customer Escalations
- Coordinate with Sales, Finance, Logistics, Quality, and Supply Chain teams
Required Skills & Experience
| Skill Area | Details |
|---|---|
| Team Handling | Minimum 2 years of team management experience |
| Industry Exposure | Manufacturing / B2B Industrial Environment |
| ERP Knowledge | SAP, Oracle, or equivalent ERP platforms |
| Process Expertise | Order-to-Cash & Supply Chain Operations |
| Tools & Platforms | EDI, Connexium, OCR Automation, Freight Management Platforms |
| Methodologies | Lean, Six Sigma, or similar process improvement methods |
Preferred Candidate Profile
- Experience in managed services, BPO, or outsourced delivery models
- Strong leadership and people management abilities
- Ability to manage high-volume and accuracy-critical operations
- Strong analytical, communication, and escalation management skills
Important Instructions
- Carry updated resume and valid ID proof for the interview.
- Candidates with experience in logistics, supply chain, finance operations, or customer service leadership will have an advantage.
- Strong ERP and operational management knowledge is preferred for shortlisted candidates.
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