💼 Capgemini Technology Services is conducting a walk-in interview in Kolkata for Customer Support and Voice Process roles on 14th June 2025 (Saturday). This is an excellent opportunity for professionals with 1 to 5 years of experience to join one of the world’s leading IT and consulting organizations. If you’re looking to grow your career in customer service, this is your chance to shine.
🗓️ Walk-In Interview Details:
- 📅 Date: 14th June 2025 (Saturday)
- 🕘 Time: 9:30 AM – 12:30 PM (Entry Closes at 12:30 PM)
- 📍 Venue:
Techno International New Town (TNT),
1/1, Service Road, DG Block (Newtown),
Action Area 1, Chakpachuria, New Town,
Kolkata – 700156, West Bengal - 📞 Contact Person: Soma Pramanik
💼 Job Roles:
- Designation: Process Associate / Senior Associate
- Department: Customer Support / Voice Process
- Industry Type: IT Services & Consulting
- Employment Type: Full Time, Permanent
- Experience: 1 – 5 Years
- Location: Kolkata
- Shifts: Must be flexible for Night Shift & 24×7 Operations
🎯 Eligibility Criteria:
- Education: Graduation (Mandatory)
- Experience: Minimum 1 year in customer service or voice process
- Skills:
- Excellent verbal communication and listening skills
- Knowledge of MS Office, especially MS Excel
- Ability to handle customer concerns with empathy and professionalism
- Problem-solving mindset and multitasking ability
📋 Job Responsibilities:
- Provide professional support to clients via calls and emails
- Troubleshoot and resolve customer concerns effectively
- Manage multiple customer queries with accuracy and speed
- Handle escalations with a calm and solution-oriented approach
- Work independently while maintaining service standards
- Adhere to process SLAs and quality benchmarks
🔖 Important Notes:
- Carry 2 copies of your updated resume
- Bring a valid Government ID proof (Aadhaar/PAN)
- Candidates interviewed in the last 6 months are not eligible
- Dress in business formals
🚀 Why Join Capgemini?
- Work with a global leader in consulting and technology
- Excellent work environment with career growth opportunities
- Be part of a high-performance team delivering client excellence
- Access to continuous learning and upskilling resources
📣 Don’t Miss This Walk-In Hiring Event!
Be on time, dress professionally, and carry the required documents for a chance to join the Capgemini family.
