Capgemini Recruiting B.Com/BBA/BMS/BA/BCA/BHM for the position Customer Service Executive .This position requires B.Com/BBA/BMS/BA/BCA/BHM with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 20th August 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Customer Service Executive
|Salary Offering||₹ 1,00,000 – 1,75,000 P.A.|
|Hiring Designation||Customer Service Executive|
Interested candidate share your CV @ email@example.com
Job Role or Description
- Address and, when necessary, escalate customer service issues according to existing procedures • Utilize Customer relationship Management (CRM) and other case management databases effectively • Utilize the PC to input or obtain detailed information from registration databases and/or access hard copy necessary to respond to requests promptly, accurately, and in accordance with program and departmental procedures • Complete accurate data input or corrections into computer files • Perform clerical functions associated with tracking data for effective case management • Adhere to ethical standards and comply with the laws and regulations applicable to your job function Required Skills- Demonstrated ability to clearly communicate (both orally and in writing) with attention to style, tone, and detail, and to obtain and promptly provide accurate information. Ability to handle complex and demanding situations, tactfully when dealing with clients and customers. Ability to interact with all levels of staff in professional manner. Ability to deescalate irate customers during telephone interactions, tactfully. Knowledge of/sensitivity to world-wide cultural differences. Maintains an awareness of impact on public relations and possible repercussions. Maintain an awareness of impact on public relations and possible repercussions. Ability to locate and synthesize information from multiple data sources. Ability to analyze and resolve routine and complex problems. General knowledge of office procedures in order to input, process, and complete assigned work. Knowledge in Windows, Microsoft Word, Excel and Outlook applications is highly desirable.
Company Profile Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries.