Capgemini Recruiting Any Graduate/Undergraduate for the position Service Desk Engineer .This position requires Any Graduate/Undergraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 07th oct 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Service Desk Engineer
| Company Name | Capgemini |
| Location | Noida |
| Salary Offering | Not Disclosed |
| Hiring Designation | Service Desk Engineer |
| Experience Required | 00-04+Years |
| Qualification | Any Graduate/Undergraduate |
| No Vacancy | Not Disclosed |
Job Role or Description
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
Company Profile Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
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