Are you a Commerce graduate (B.Com) or an MBA (Finance) looking for a dynamic career in the banking industry? Bank of America, one of the world’s leading financial institutions, is hiring for the position of Manager at its Hyderabad location. This is a fantastic opportunity to join a global organization and contribute to its financial operations.
Position: Manager
Location: Hyderabad, India
Industry: Banking and Financial Services
Qualification: B.Com/MBA (Finance) or equivalent
Process Overview*
Global Payment Operations at Global Business Services covers end to end of Payments including Processing, Sanctions Screening, Investigations, Liquidity management and Monitoring. The team supports all the regions globally (US, EMEA, APAC, LATAM and Canada), and is based out of Hyderabad and Gurugram
Job Description*
Experienced payments professional to join our team as a manager. In this role you will be responsible for managing the team in Global Payment Operations. For this position, one should have strong understanding of Payments, Foreign Exchange, and Investigations. In addition, the role requires strong team management, written and verbal communications skills as the expectation is to communicate and influence both vertically and horizontally within and outside the organization.
Responsibilities*
Some tasks that this role may be responsible for include (but are not limited to):
- Process Knowledge – Should learn the process to the last level to lead the team confidently.
- Ensure all queues are actioned and cleared by EOD as per the Task Trackers.
- People, Process, Project, and Metric Management
- Handling escalation emails and ensure to resolve in priority.
- Regularly review associate performance metrics
- Communicating with internal and external stakeholders
- Lead in handling other Process deliverables such as Integrated BCP Test, PG Review, PRR etc.
- Ensure daily reporting of Process Metrics such as queue allocation, productivity and accuracy reports etc. is done with accuracy and timeliness.
- Ensure Performance Scorecard for the Team is prepared accurately and in timely manner.
- Ensure Process updates are shared with the team via SOKC roll outs.
- Actively get involved in the Projects / Business Priorities of the year and deliver the same as per roles and responsibilities assigned with full ownership and accountability.
- Bring in Process improvements to simplify and standardize process flow, reduce NVA steps, demand reduction ideas, improving CTQ performance etc. which should give significant benefit for the process in terms of efficiency and time saves.
- Escalate issues to the Leadership team as they arise – any potential losses and escalations.
- As per defined roles and responsibilities, ensure the LOB Dashboard calls are taken care
- Be ready to take and deliver on adhoc responsibilities that may arise in the business
Requirements*
Education*
- Graduation / Post Graduation in Commerce (B.Com) or MBA (Finance)
- Certifications If Any:
Experience Range*
- Minimum 2 Years supervisory experience
- Overall >10 years Work Experience in Banking Industry, pref Payments background.
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Foundational Skills*
- Good Communication Skills, both verbal and written
- Must have relevant work experience as defined above
- Must have good understanding of the Payments process.
- Thoroughly understand the Systems used – GBS; WTX and other apps.
- Ability to multitask, prioritizing urgent items & deliver on time
- Organized, methodical and customer focused
- Ready to stretch when required
- Willingness and able to own tasks to completion
- Flexible and adaptable to changing demands and shift timings
- Excellent MS Office Skills required to handle variety of reports
Desired Skills*
- Willingness and able to own tasks to completion
- Flexible and adaptable to changing demands and shift timings
- Excellent MS Office Skills required to handle variety of reports
- Good Communication Skills, both verbal and written
- Must have relevant work experience as defined above
How to Apply:
If you are a B.Com or MBA (Finance) graduate with the necessary experience and are ready to take on a challenging role, we encourage you to apply. Click here to submit your application
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