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B. Com FRESHER Openings At Citicorp Services – WFH & WFO

Citicorp Services Released Job Openings On 30/01/2023.Citibank, N. A. is the primary U.S. banking subsidiary of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, and later became First National City Bank of New York.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Citicorp Services Recruitment 2023 are provided below. 

Vacancy Details:

Citicorp Services Recruiting B. Com,B.Sc Graduate with 00-02+years experience for Operations Support Specialist – Chat Support position.Complete Details for the Operations Support Specialist – Chat Support as follows.

Important Details :

  • Location :Hybrid
  • No of Vacancies:01
  • Details of Salary:Not Disclosed
  • Opening date for online Application: 30/01/2023
  • Mode of application :Online

Job Description/Skills Required

• Utilizes Messaging platform to respond to service enquiries from customers and provide a comprehensive resolution to the complaints/queries
• Follow-up on all customer requests via chat
• Maintains detailed knowledge of product and service offerings to customers
•Analyzes risk areas and identifies solutions to meet customer’s needs
• Ensure Information Security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balances NPS & RST to ensure positive customer experience while managing/minimizing operating losses
•Ensures productive output as required in unit plan
•Undertakes other assignments/projects as given by the Team Lead/Manager
•Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
• Applies professional attitude and image for all internal and external customers
• Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints

Preferences:
• Excellent PC and keyboarding skills (30 WPM typing speed: 90% accuracy)
•Good verbal and written communication skills with proficiency in grammar spelling & punctuation
• Good analytical skills
•Influencing skills and willingness to resolve customer queries satisfactorily
• Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
•Must possess procedure driven judgment in order to find the best solution to an issue
•Must be goal oriented
•Highly motivated, Self-driven & result oriented

Click here for Official notification and Apply