Axis Bank Walk-in Interview | Freshers & Experienced | 12th February 2024
Are you looking for an exciting career opportunity in the banking sector? Axis Bank is hiring freshers and experienced professionals through a walk-in interview on 12th February 2024. If you have the passion to build a career in banking, this is your chance to join one of India’s leading private sector banks.
Job Details:
🔹 Bank Name: Axis Bank
🔹 Job Role: Phones Officer
🔹 Experience: Freshers & Experienced candidates welcome
🔹 Education: Any Graduate/Postgraduate
🔹 Location: Mumbai
Education: minimum Graduation completed
Excellent English communication
Immediate joiners only
Location: Vileparle Mumbai
No cab facility
Rotational shifts 24*7 (no night shift for female)
Two week offs (Rotational)
Axis Bank Phones Officer – Mumbai – Vile Parle only
Contact :Ganesa Subramanian
Number /whatsapp your cv mention Axis Phones Mumbai: 8056659888
Please read following points:
Education: minimum Graduation completed
Excellent English communication
Immediate joiners only
Location: Vile Parle Mumbai
No cab facility
Rotational shifts 24*7 (no night shift for female)
Two week offs (Rotational)
Active job seekers – Immediate joiners
Candidates with Excellent fluency in English only can apply / contact
Grade – Officer/ AM
About Axis Phones:
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role:
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / up sell set products.
Location:- Mumbai
Key Responsibilities:
- Be the best for our customers by
– Displaying complete onus to customers queries / problems
– Delivering service with requisite courtesy and accuracy
– Adhering to product and process requirements, with nil errors
– Escalating customer issues to the right internal stakeholders
– Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- Ensure process efficiency and effectiveness by
– Complying to service and sales guidelines
– Achieving Call Quality targets
– Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
– Loans and mortgages
– Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0- 5 years relevant role in voice customer servive.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
