Amazon Walk-In Drive 2026 | Customer Support Associate | Freshers & Experienced | Hyderabad
Amazon, one of the world’s largest e-commerce and technology companies, is conducting a Walk-In Recruitment Drive for Customer Support Associates at its Hyderabad Development Centre. The company is hiring freshers and experienced candidates (0–5 years) for its Work From Office customer service team. This is an excellent opportunity for candidates who enjoy solving customer problems and building a career with a global organization.
Company Details
| Particulars | Details |
|---|---|
| Company | Amazon |
| Job Role | Customer Support Associate |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Experience | 0–5 Years |
| Salary | ₹3.75 – ₹4.75 LPA |
| Openings | 100 |
| Job Location | Hyderabad, Telangana |
Job Overview
As a Customer Support Associate, you will be the first point of contact for Amazon customers, assisting them with queries related to online shopping, account security, identity verification, order support, and other customer service requests. You will provide support through phone, chat, and email while delivering an excellent customer experience.
Eligibility Criteria
| Criteria | Details |
|---|---|
| Age | 18 years or above |
| Education | Minimum 10+2 (12th Pass) |
| Experience | Freshers and experienced candidates are eligible |
| Language Skills | Proficiency in English and Hindi |
| Work Authorization | Must be authorized to work in India |
Key Responsibilities
- Handle customer queries through phone, chat, and email.
- Assist customers with:
- Online shopping support
- Purchase order issues
- Identity verification
- Account security concerns
- Investigate and help prevent potential fraud or security issues.
- Resolve customer issues using multiple internal tools.
- Provide solutions without relying solely on scripted responses.
- Deliver outstanding customer service while maintaining quality standards.
Required Skills
- Excellent verbal and written communication skills.
- Fluency in English and Hindi.
- Basic computer knowledge and ability to navigate multiple systems.
- Strong problem-solving and customer service skills.
- Ability to work in a fast-paced environment.
- Good typing and multitasking skills.
- Positive attitude and willingness to learn.
Work Schedule
- Rotational shifts from Monday to Sunday.
- Primarily night and overnight shifts.
- May include:
- Early morning shifts
- Afternoon shifts
- Weekend shifts
- Overtime based on business requirements.
Employee Benefits
- Medical Insurance
- Office Transportation Allowance
- Meal Allowance of ₹1,100 per month
- Night Shift Allowance
- 24/7 Food & Beverage Facilities
- Games Room
- Prayer Room
- Lactation & Quiet Rooms
- Amazon Extras (Lifestyle Benefits & Retail Discounts)
- Paid Training
- Continuous Learning & Career Development Programs
- Employee Support Programs and Resource Groups
Walk-In Interview Details
| Details | Information |
|---|---|
| Interview Dates | 30 July 2026 – 31 July 2026 |
| Reporting Time | 09:00 AM – 11:30 AM |
| Interview Venue | Amazon Development Centre (India) Pvt. Ltd., Floor 6, Tower 1, Laxmi Infobahn Private Limited SEZ, Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad, Telangana – 500075 |
| Contact Person | Pranay |
Documents to Carry
Candidates should carry:
- Updated Resume
- Passport-size Photographs
- 10th and 12th Mark Sheets/Certificates
- Graduation Certificates (if applicable)
- Government Photo ID Proof (Aadhaar should not be used for interview identity verification if another government-issued photo ID is requested by Amazon)
- Experience Certificates (if applicable)
Why Join Amazon?
- Join one of the world’s most customer-centric organizations.
- Freshers are welcome—no prior customer service experience required.
- Comprehensive training and onboarding support.
- Competitive salary with attractive allowances and employee benefits.
- Excellent career growth opportunities in customer service and operations.
- Inclusive and diverse workplace with global exposure.
How to Apply
Interested and eligible candidates can directly attend the Walk-In Drive on 30 July or 31 July 2026 between 09:00 AM and 11:30 AM at the Amazon Development Centre, Kokapet, Hyderabad. Candidates should bring an updated resume, educational certificates, valid government photo ID, passport-size photographs, and relevant experience documents (if applicable). Freshers who have completed 10+2 and possess good communication skills in English and Hindi are encouraged to attend.
