Amazon is hiring for Customer Success Associate work from home opportunity for Chennai location.Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Vacancy summary details :
- Company Name: Amazon
- Location :Hyderabad
- Post Name: Customer Success, Service & Operations
- Qualification: Any Graduate
- Experience:00-05+Years
- No of Vacancies: 02
Job Description
ROLES AND RESPONSIBILITY-
- Evaluate content appropriateness compliance for books submitted through Amazon.com’s Kindle Direct Publishing
- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
- Identify opportunities to eliminate process redundancy
- Leverage technology and innovation to bring continuous improvement to the operational processes
- Works effectively in a cross-functional environment
- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store
- Draft SOPs for the team to improve the customer experience and/or internal efficiency
- Assist team with performance improvement efforts
- Identifies gaps in controls and processes and escalates to manager
- Maintain subject matter expertise specific to job functions and general industry awareness
- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of BRM
- Drive root cause analysis of escalations
- All other duties as assigned
BASIC QUALIFICATIONS
- Candidate must have B2 Certification or equivalent qualification in French Language, must demonstrate language proficiency in all the following: Verbal, Writing, Reading and Comprehension
- Must have passion for reading
- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.
- Ready to work in 24/7 support model
- Ability to work in a fast-paced, production-oriented environment
- Exceptional level of organizational skills
- Possess accountability for executing the self-publishing review to achieve operational goals
- Willingness to challenge status quo
- Must be able to think creatively and possess strong analytical and problem-solving skills
- Experience in identifying opportunities to simplify and/or automate complex processes
- Educational qualification of Bachelors Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate)
PREFERRED QUALIFICATIONS
- Previous publishing experience
- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
- Strong data analysis tools, using MS excel and similar software
- Strong technical and analytical aptitude, including some knowledge of statistics.
- Experience in digital media and knowledge of the publishing industry is a plus.
- Fluency in a European languages, Italian, German or Japanese (written and verbal) a plus
Note: Please only apply if you are able to start work within a month.
