Amazon is hiring for Customer Success Associate work from home opportunity for Chennai location.Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Vacancy summary details :
- Company Name: Amazon
- Location :Hyderabad
- Post Name: Customer Success, Service & Operations
- Qualification: Any Graduate
- Experience:00-05+Years
- No of Vacancies: 02
Job Description
ROLE AND RESPONSIBILITY-
- Expected to own SP interaction to drive compliance program adoption while supporting them throughout the funnel
- Re-actively and proactively developing and executing strategic analyses that provide important insights into the business
- Monitoring existing metrics and partnering with internal teams to identify process and system improvement opportunities.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers issues in Italian market.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
BASIC QUALIFICATION-
- B2 or C1 Certification in Italian Language and Bachelor degree, and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business.
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence
PREFERRED QUALIFICATION-
- B2 or C1 Certification in Italian Language and Bachelor degree (preferably in Computer Science or Business)
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Willing to work in evening/night shifts.
Note: Please only apply if you are able to start work within a month.
