Accenture is a global professional services company known for its expertise in digital, cloud, and customer operations solutions. The organization partners with leading brands worldwide to deliver technology-driven customer experiences. This walk-in drive is an excellent opportunity for candidates looking to build or grow their careers in customer service, inbound sales, and contact center operations within a reputed MNC environment.
Walk-In Interview Details
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Position: Customer Support Associate – Voice & Chat
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Designation: Inbound Sales Representative Associate
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Date: 6th February 2026
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Time: 10:30 AM – 5:00 PM
Venue Address:
MDC2 B, Ground Floor B Wing, Plant 3
Lal Bahadur Shastri Marg, Ambewadi
Godrej & Boyce Industry Estate
Vikhroli West, Mumbai – 400079
Contact Person: Saima Khan
Job Overview
You will be aligned with Accenture’s Next Generation Customer Operations vertical, supporting customers through voice and chat channels. The role focuses on resolving queries, handling escalations, and ensuring high customer satisfaction while working within SLA timelines.
Eligibility Criteria
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Qualification: HSC / Any Graduation
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Experience: 1 – 6 Years
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Industry: BPM / BPO / Customer Operations
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Employment Type: Full-Time, Permanent
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Shifts: Rotational (as per business requirement)
Key Responsibilities
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Handle inbound customer calls and chat interactions
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Resolve customer queries, complaints, and escalations
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Provide accurate product/service information
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Close faults and service requests within SLA
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Maintain records of customer interactions
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Work closely with team leads and supervisors
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Follow contact center processes and quality standards
Skills Required
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Excellent written & verbal communication
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Adaptability and flexibility
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Ability to work under pressure
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Team collaboration skills
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Quick learning agility
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Customer handling & problem-solving skills
What You’ll Gain
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Opportunity to work with a global MNC
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Exposure to advanced customer service technologies
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Career growth in inbound sales & support
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Professional contact center environment
