Accenture is conducting a walk-in drive for the role of Customer Contact Comms Associate – Voice for its UK Telecom process. Candidates with international voice experience are invited to attend the interview drive in Mumbai.
| Category | Details |
|---|---|
| Company | Accenture |
| Position | Customer Contact Comms Associate – Voice |
| Process | UK Telecom (International Voice) |
| Experience Required | 1 – 6 Years |
| Qualification | Any Graduation / HSC with minimum 1 year international voice experience |
| Industry Type | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Work Mode | Work from Office |
| Work Location | Navi Mumbai (Airoli – MDC7 / MDC5) |
| Interview Date | 26th May 2026 |
| Interview Time | 11:00 AM – 4:30 PM |
| Openings | 200 |
Interview Venue
Accenture Office – Mumbai Vikhroli
Gate-3, MDC2B, Ground Floor
Godrej IT Park, Godrej Business District
Pirojshanagar, LBS Marg
Vikhroli (West), Mumbai
Contact Person
- Azlifa Mulla
Role Overview
The selected candidates will handle inbound voice calls from business customers for UK Telecom services and support. The role involves customer issue resolution, account support, billing assistance, and identifying upselling opportunities.
Key Responsibilities
- Handle inbound calls from business customers
- Support customers with:
- Billing and payment queries
- Product and service support
- Device and handset assistance
- Retail and account-related queries
- Troubleshoot and resolve customer issues
- Identify upselling and cross-selling opportunities
- Maintain accurate CRM records and documentation
- Ensure compliance with company processes and policies
Required Skills
- Experience in international voice process/customer service
- Strong verbal communication skills in English
- Customer handling and problem-solving abilities
- Familiarity with CRM and call handling systems
- Ability to multitask in a fast-paced environment
- Commercial awareness and customer retention skills
Shift & Benefits
| Details | Information |
|---|---|
| Shift Timing | UK Shift (24×7 Rotational) |
| Weekly Off | Rotational |
| Cab Facility | Home pick-up & drop-off available |
Important Note
- This is strictly an International Voice Process role.
- Only candidates with relevant voice experience should apply.
- Candidates must be comfortable working in rotational UK shifts and work-from-office setup.
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