Accenture Released Job Openings On 06/12/2022.Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Accenture Limited Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
Accenture Recruiting Any Graduate with 00-01+years experience for New Associate-Query Management position.Complete Details for the New Associate-Query Management as follows.
Important Details :
- Location :Bangalore
- No of Vacancies:Not Disclosed By Recruiter
- Details of Salary:Not Disclosed By Recruiter
- Opening date for online Application: 06/12/2022
- Mode of application :Online
Job Description/Skills Required
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA”s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? We are looking for individuals who have the following skillset: Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Roles and Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your team and your direct supervisor You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be working closely with project members to effectively deliver on the requirements You will be an individual contributor as a part of a team with a predetermined focused scope of work.
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