Accenture open positions for PTP roles.Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Vacancy summary details :
- Qualification:B.Com,B.Sc, B.A, BCA, B.B.A/ B.M.S, B.Tech/B.E.
- Experience : 00-02+years
- Role:service desk management
- Job Location:Gurugram
- Salary:1-3 Lacs P.A.
- Openings:01
Job description
Dear Candidate,
service desk management ( for F2F walk-in event on this 8th Saturday in Gurgaon
Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: – Provide service desk voice support, interfacing with clients to accurately define and resolve issues. – Manage service desk operations, ensuring world-class system performance. – Utilize exceptional communication skills to maintain ongoing client relationships. – Interpret and design resolutions based on deep product knowledge, utilizing problem-solving skills to ensure client satisfaction. Professional & Technical Skills: – Must To Have Skills: Service Desk Voice Support, Service Desk Management – Good To Have Skills: Knowledge of Cloud Technologies, Experience with ITIL Framework – Strong understanding of IT operations, including incident management, problem management, and change management. – Experience with ticketing systems such as ServiceNow or Remedy. – Excellent communication skills, both written and verbal. – Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Additional Information: – The candidate should have a minimum of 0-2 years of experience in Service Desk Management. – The ideal candidate will possess a strong educational background in computer science, information technology, or a related field. – This position is based at our Gurugram office..
Geetha K 9611446226
geetha@crownsolutions.com
