Infosys BPM is the business process management arm of Infosys, delivering end-to-end outsourcing services across industries like banking, finance, healthcare, and retail.
- Operates in 30+ countries
- Specializes in BPO, finance operations, customer support, and digital services
- Focus on automation, analytics, and process efficiency
- Known for structured career growth and global exposure
Job Details Table – Senior Process Executive
| Category |
Details |
| Company Name |
Infosys BPM |
| Role |
Senior Process Executive (Promotion Support) |
| Department |
BFSI / Banking Operations |
| Industry Type |
BPM / BPO |
| Employment Type |
Full-Time, Permanent |
| Experience Required |
1 – 3 Years |
| Salary |
₹1 – 4.75 LPA |
| Job Location |
Bengaluru |
| Openings |
6 |
| Applicants |
Less than 10 |
Walk-In Interview Details
| Category |
Details |
| Walk-in Date |
2nd April |
| Time |
9:00 AM – 12:00 PM |
| Interview Time |
10:00 AM – 1:00 PM |
| Venue |
Infosys Limited, Electronic City Phase 2, Bangalore – 560100 |
| Landmark |
Between Sunik Industries & Tejas Networks |
| Contact |
Devika / Suchithra |
Job Summary
| Overview |
| Handle client complaints (verbal & written) in financial services |
| Ensure timely resolution with compliance |
| Minimize regulatory and reputational risks |
| Support multiple business units (banking, mortgage, promotions, etc.) |
Roles & Responsibilities
| Key Responsibilities |
| Resolve customer complaints professionally |
| Ensure accurate complaint intake & documentation |
| Communicate effectively with clients and internal teams |
| Maintain compliance with regulatory standards |
| Provide empathetic and solution-oriented support |
Required Skills
| Mandatory Skills |
| Experience in complaint resolution (financial services) |
| Strong written & verbal communication |
| Problem-solving and analytical skills |
| Knowledge of tools: Salesforce, AWS, Client Central |
| Proficiency in MS Office & basic systems |
Good to Have Skills
| Additional Skills |
| Experience in banking/call center/loan processing |
| Client relationship management |
| Basic knowledge of Salesforce or AWS tools |
Eligibility Criteria
| Qualification |
| Any Graduate |
Additional Requirements
| Criteria |
Details |
| Notice Period |
0 – 15 Days (Immediate joiners preferred) |
| Work Mode |
Work From Office |
| Assessment |
Mandatory SHL (AMCAT) Test |
| Registration |
Candidate ID required before walk-in |
Documents to Carry
| Required Documents |
| 2 copies of updated resume |
| Original ID proof (PAN/Passport) |
| Candidate ID & AMCAT ID |
| Headphones/Bluetooth device |
Important Instructions
- Must complete Infosys registration + SHL assessment before interview
- No laptops/cameras allowed at venue
- Assessment is proctored (strict rules apply)
- Candidate ID must be mentioned on resume
Quick Summary
-
- Role: Senior Process Executive
- Location: Bangalore
- Walk-in: 2nd April
- Experience: 1–3 years
- Salary: ₹1–4.75 LPA
- Openings: 6
- LINK
