HCL Technolgies Established in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.
Vacancy Details:
- Job Role:Customer Support
- Qualification: Any Graduate
- Experience: 00-05 years
- Location: Chennai
Time and Venue:
Job description
HCL is hiring candidates who are passionate to work in an international voice process / Semi voice process-for a renowned banking process.
Process: Inbound Calling. *No sales or upselling or cross selling. *
Shift Timing: UK Shift
Contact Person: Vinoth
Responsibilities:
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding Client, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
- Excellent communication skills both verbal and written Mandatory.
Candidates with following skills, relevant experience & Communications skills can apply:
- Looking for Someone with International Banking Experience with Excellent Voice Process:
- International Banking Sector only can apply if you have experience in – (KYC /AML Experience ,Fin Crime Experience ,Card Disputes (Debit and Credit Card) Experience, Chargebacks Experience, Fraud Analyst Experience with good communication)
- US Shifts
Perks:
Cab facility is Available (Home pickup & drop)
5 Days working (Mon – Fri)
Immediate joiners required.!!!
