🚀 Wipro Walk-in Drive – Associate Backoffice (US HR Operations) | 27th February 2025 | 50 Openings
📢 Exciting Career Opportunity at Wipro! Wipro is hiring freshers and experienced candidates for the role of Associate – Backoffice (US HR Operations). If you’re looking for a great start or growth in your career, this is your chance!
🔹 Job Details:
🔸 Role: Associate – Backoffice (US HR Operations)
🔸 Openings: 50
🔸 Experience: Freshers & Experienced candidates
🔹 Eligibility Criteria:
✅ Education:
- B.Com, M.Com, BA, MA,MBA/PGDM
Job description
Looking for Backoffice Associates for Airoli Location
Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process
(Both Side Cab)Night Shift only
Service Agreement- 1 year
Role & responsibilities
Associate (Process: US HR operations)
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory)Â Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days
