- Wipro hiring BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM for Analyst – (Process: US HR operations) Immediate Joiners Only
- Work Experience – 24 – 48 months
- Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Relevant Experience – Experience in any HR background is mandatory
- Category – Back office/Data handling or data management
- Working Conditions – Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
- Education Skills – Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
- All 6 semester original mark sheets in hard copy is mandatory.
- Work Location – Airoli
- Time and Venue
- 17th January , 2.00 PM – 4.00 PM
- Gigaplex Building 3, Airoli West, 3rd Floor, Plot no. 1.T.5, MIDC, Airoli 400708
50 Openings : Wipro FRESHERS And Exp Walk In On 17th Jan 2024
January 16, 2024