Infosys hiring for Customer support skill and please walk-in for interview on 29th January 2024 at Pune location.Provide 1st level support on general enquiry, activation, provisioning and fulfillment queries and ensuring the maximum availability, performance and utilization of knowledge and information systems.Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Job duties and responsibilities:To improve customer confidence, being empathetic to a variety of new and experienced learners needs.Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.Actively support customer queries ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.To participate in an on call rota, providing a 24 hours, first line support service to users.Ensure Customer Service Level Agreements are met or exceeded;Respond to customer enquiries in a timely and efficient manner;Ensure appropriate documentation of the interaction on the customers account in the prescribed format.Execute transactions as per prescribed guidelines and timelines.Ensure customer/user confidentiality and data protection at all times.
