IDFC FIRST Bank Released Job Openings On 15/07/2023.CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for IDFC FIRST Bank s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
IDFC FIRST Bank Recruiting Any Graduate,Post Graduate,MBA Finance with 04-08+Years Experience for Phone Banking Officer Position.Complete Details for the Phone Banking Officer follows.
Important Details :
- Location : Hyderabad/Secunderabad
- No of Vacancies:50
- Details of Salary:NA
- Opening date for online Application:15/07/2023
- Mode of application :Walk In
- Time and Venue : 19th July , 9.30 AM – 5.30 PM
IDFC First Bank, 14th Floor, Galaxy by Aurobindo, Forming part of Sy No 83/1, Hyderabad Knowledge City TSIIC Raidurg, Panmaktha Plot, 1, Hitech City Rd, opp. IKEA, Hyderabad, Telangana 500081Contact – Nikhil M (HR)
Job Description/Skills Required
Job Purpose:
VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on
managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work
towards upgrading and on-boarding customers in the relationship-banking program. Professionally driven to
achieve higher customer satisfaction and increase retention. VRM to have complete knowledge of end-to-
end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell
Roles & Responsibilities:
Key / Primary Responsibilities of the Role – List the primary deliverables
• Responsible for deepening customer relationships to increase customer relationship value
• Responsible for driving quality engagements over call with customers by following industry best practices
• Responsible for increasing mobile banking adoption and drive initial login on Optimus app
• CASA value build up and new client acquisition and increase in ‘Product Holding Per Customer’ within mapped portfolio
• Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer
• Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement
• Be solution oriented and ensure effective on boarding on Mobile/Net Banking, Bill Pay, SIP,Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
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