50 Openings : Genpact Zoom (Virtual) Interview On 14th August 2023 For Freshers & Experienced

Genpact Recruiting Any Graduate for Process Associate, Customer Service position.Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 12/08/2023 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.

Summary of Vacancy- Process Associate in Accounts Receivables

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Job Role or Description

• Responsibilities:
• Respond to customer queries and customers concern over phone.
• Making outbound calls to Customers as required.
• Provide support for Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
• Qualifications we seek in you
• Minimum qualifications:
• Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
• Experience in customer service processes.
• Excellent communication skills in English and Hindi.
• Ability to provide great customer experience / solve customer issues/ Ability to upsell.
• A capacity to work on a computer efficiently for extended periods of time.
• Meeting the process CTQ’s on a daily/weekly/monthly basis.
• Preferred qualifications:
• Previous experience in a Banking or financial services role.
• Freshers are also Eligible.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible 24/7, 6 Days working schedule (including weekend shift).
• 24X7 Inbound Customer Care Support for Premium customers.

Company Profile  Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.

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