Genpact hiring Any Graduate with 01-06 years experience for Customer Success Associate position at Gurgaon.Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM.
Job Description:
As a Voice Customer Service Representative, you will be responsible for providing excellent customer service through Voice support channels.
Responding promptly to customer inquiries.
Resolving customer complaints efficiently and professionally.
Understanding and addressing customer needs and concerns.
Collaborating with team members to ensure customer satisfaction.
Maintaining accurate records of customer interactions and transactions.
Adhering to company policies and procedures.
Qualifications and Skills:
Bachelors degree in any field.
Strong written communication skills.
Ability to multitask and prioritize.
Customer-oriented approach with a positive attitude.
Problem-solving skills.
Ability to work in a fast-paced environment.
Familiarity with customer service software and platforms is a plus.
Immediate joiners are highly preferred.
How to apply: Join the below zoom link on 11 March 24 at 11:30 AM,Zoom Link: https://genpact.zoom.us/j/3387491358
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