Mphasis is conducting a Walk-in Drive for Technical Service Desk roles in Pune, offering an excellent opportunity for candidates with 1–2 years of experience in IT support and infrastructure services. This role is ideal for professionals with strong technical troubleshooting skills and communication abilities who are looking to grow in the IT services domain. If you are passionate about customer support, problem-solving, and working in a dynamic technical environment, this is a great chance to advance your career.
Job Details
| Category | Details |
|---|---|
| Company Name | Mphasis |
| Job Role | Technical Service Desk Executive |
| Department | IT & Information Security |
| Industry Type | IT Services & Consulting |
| Experience Required | 1 – 2 Years (Minimum 1 Year Required) |
| Salary Package | ₹1.5 – ₹4 LPA |
| Job Location | Pune |
| Employment Type | Full-Time, Permanent |
| Education | Any Graduate |
| Openings | 2 |
| Walk-in Date | 6th April 2026 |
| Interview Timings | 12:00 PM – 3:30 PM |
| Venue | EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1, Survey No. 77, MIDC, Kharadi, Pune – 411014 |
| Contact Person | HR Apoorva (Mention name on resume) |
| Role Category | IT Infrastructure Services |
Key Responsibilities
- Respond to customer queries via calls, emails, chats, and tickets within SLA
- Log, categorize, and manage incidents as per ITIL guidelines
- Provide Level 1 troubleshooting for desktop, OS, VPN, VOIP, Exchange, and SharePoint issues
- Perform remote desktop support and escalate complex issues when required
- Track and monitor incidents until resolution
- Assist users with account management, password reset, and technical queries
Technical Skills Required
- Strong communication (neutral/American accent preferred)
- Knowledge of Windows 7/10, MS Office (2013/2016), O365
- Experience with ticketing tools and ITIL processes
- Familiarity with Citrix (Xen Desktop/App), VPN, remote support tools (Bomgar, RDP)
- Basic networking and troubleshooting skills
- Printer setup, device connectivity, and thin client support
- Analytical thinking and problem-solving ability
Additional Requirements
- Immediate joiners preferred
- Bring a hard copy of your resume
- Mention HR Apoorva’s name on the resume
