HCL Technologies Released Job Openings On 12/07/2023..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for HCL Technologies s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
HCL Technologies Recruiting Any Graduate with 00 years experience for Technical Support – Voice / Blended position.
Important Details :
- Location : Chennai
- No of Vacancies:NA
- Details of Salary:NA
- Opening date for online Application:12/07/2023
- Mode of application :Walkin
- Time and Venue: 13th July , 10.30 AM – 3.30 PM
HCL Tech, 602/3, 138, Shollinganallur Village, Shollinganallur – Medavakkam High Road, Tambaram Taluk, Kancheepuram, Chennai, Tamil Nadu 600119. Phone: 044 6105 0000Contact – Indrakumar M
See Also : Cognizant Virtual Interview On 13th July 2023 For Any Graduate
Job Description/Skills Required
- Excellent Communication to handle International clients.
- Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines.
- Perform assigned activities as per defined timelines and accuracy parameters of the process.
- Excellent communication abilities
- Having Knowledge on O2C
- Invoice management, Order Management, Collections and Dispute Resolution
- Handling customer calls/O2C Helpdesk/emails
- Exposure into Helpdesk metrics
- Preferably SAP (including invoicing, contracts, workflows)
Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key
responsibilities would include: –
- Attend customer calls, emails, chat
- Attend customer requests
- Request for a price quotation
- Checking product availability for a certain point in time
- Checking order status
- Request for information about account status and outstanding payments
- Request an account statement, a copy of an invoice or delivery document
- Coordinate other departments such as Order management, collections, dispute and cash application
- team to resolve customer inquiry
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs
About Company: HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.