Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Wipro Walk In For Freshers & Experience
- Role:Banking Operations
- Job Location: Mumbai
- No. of Openings: 100
- Qualification :Any Graduate
- Experience: 00-03+years
Job description
Requirements – Associate– (Process: US HR operations) Immediate Joiners Only
Technical Graduate candidate will not be eligible for this process(B Tech, BCA, Diploma ,Hotel Management,& BSCIT )
Work Experience – 0 – 24 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience – Experience in any HR background is mandatory
Category – Back office/Data handling or data management
Working Conditions – Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Education Skills – Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM.
All 6 semester original mark sheets in hard copy is mandatory.
Work Location – Airoli
