💼 Kotak Mahindra Bank Walk-In Drive | Inbound Voice Process | Thane | 20th–28th June 2025
🏢 Company: Kotak Mahindra Bank
📍 Location: Thane, Maharashtra
🗓️ Walk-In Dates: 20th June – 28th June 2025
🕙 Time: 10:00 AM – 2:30 PM
📌 Venue:
3rd Floor, Neptune Element Building,
Wagle Estate, Road No 22, Thane West, Thane – 400604
📍 View on Google Maps
👥 Openings: 100
Position: Customer Support – Inbound Voice Process
Experience Required: 1 – 5 years
Salary: ₹1.5 – ₹4 LPA
Employment Type: Full-Time, Permanent
Industry: Banking & Financial Services
Department: Customer Success, Service & Operations
Contact Person: Calvin
Recruiter Reference: Write “Naukri.com/Mallika” on your CV
📞 Job Responsibilities:
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Respond to customer queries via inbound calls, emails, and chat support
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Provide accurate and prompt information on banking products and services
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Ensure high-quality resolution and maintain first-call resolution (FCR) standards
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Escalate unresolved issues to senior teams for resolution
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Maintain compliance with internal quality and performance metrics
✅ Candidate Requirements:
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Experience: 1–5 years in BPO/Call Centre/Voice Process roles
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Education: Any Graduate
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Skills Required:
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Excellent communication (English – verbal & written)
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Ability to handle inbound customer queries efficiently
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Problem-solving and interpersonal skills
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Customer-focused attitude
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🧾 Documents to Carry:
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Updated Resume (Mention: Naukri.com/Mallika on top)
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Copy of Aadhar Card
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Copy of PAN Card
🌟 Why Join Kotak Mahindra Bank?
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One of India’s leading private sector banks
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Work environment focused on customer satisfaction and career growth
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Excellent learning and training opportunities
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Fast-track promotions and internal mobility options
