HDFC Bank is conducting a walk-in interview for the role of Officer Customer Care (Virtual Care – Voice Process) in Shillong. This is a great opportunity for freshers and candidates with up to 3 years of experience to build a career in banking customer service. The role focuses on handling customer interactions, resolving queries, and delivering a high-quality customer experience in a professional banking environment.
Job Details
| Category | Details |
|---|---|
| Company Name | HDFC Bank |
| Role / Position | Officer Customer Care (Virtual Care) |
| Experience | 0 – 3 Years (Freshers Welcome) |
| Salary | Not Disclosed |
| Job Location | Shillong (Meghalaya) |
| Employment Type | Full Time, Permanent (Direct Payroll) |
| Industry Type | Banking |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Education | Any Graduate |
| Openings | 100 |
| Walk-in Date | 17th April 2026 |
| Timing | 10:00 AM – 3:30 PM |
| Venue | HDFC Bank, Near NIFT IT Park, Umsali, East Khasi Hills, Shillong – 793018 |
| Contact Person | Dipanwita Banerjee (8910968350) |
| Applicants | 48 |
| Posted On | 3 days ago |
Job Description
- Handle inbound customer calls related to banking products and services
- Provide accurate information and resolve customer queries and complaints
- Ensure high-quality customer experience and service standards
- Manage requests like card hotlisting and account-related issues
- Maintain proper documentation and follow banking processes
Key Responsibilities
- Meet service level and productivity targets
- Ensure zero-defect processing of customer requests
- Deliver resolutions within defined TAT (Turnaround Time)
- Follow compliance with audit and quality guidelines
Eligibility Criteria
- Any Graduate
- Freshers and experienced candidates (0–3 years) can apply
- Good communication and customer handling skills
- Interest in banking customer service roles
Key Highlights
- Direct payroll opportunity with HDFC Bank
- Large number of openings (100 positions)
- Career growth in banking customer service domain
Important Instructions
- Carry updated resume and valid ID proof
- Direct walk-in interview (no prior registration required)
- Immediate joiners preferred
