Work From Home Job Opportunity In Wipro For Freshers & Experience

Wipro Released Job Openings On 13-11-2021.Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies €˜Centers of Excellence€™ enable us to harness the latest technology for delivering business capability to our clients…Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2021 are provided below. Interested and eliible candidates can  submit application along with resume. 

Vacancy Details:

Wipro Recruiting B.Com,BBA Candidates with 00-03+ Years Experience for Desktop support Agent Position.Complete Details for the Desktop support Agent as follows.

Important Details :

  • Location :Bengaluru, Pune (WFH during Covid)
  • No of Vacancies:30
  • Details of Salary: 2,00,000 – 2,75,000 P.A.
  • Opening date for online Application: 13/11/2021
  • Mode of application :Online
  • How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
  • interested candidates please share your resumes at bharati.sawant@wipro.com

Job Description/Skills Required

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database

Click here for Official notification and Apply 

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