Wipro Walk In On 30th March For Any Graduate Freshers & Experience

Wipro Released Job Openings On 28-03-2022.Wipro Limited, formerly known as the Western Indian Palm Refined Oil Limited, is an Indian multinational information technology services and consulting company headquartered in Bangalore. Apart from its core information technology business, the company also has a presence in FMCG and lighting..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2022 are provided below. Interested and eligible candidates can  submit application along with resume. 

Vacancy Details:

Wipro Recruiting Any Graduate Candidates with 00-01+ Years Experience for IT Service DESK Position.Complete Details for the IT Service DESK as follows.

Important Details :

  • Location :Pune
  • No of Vacancies:Not Disclosed By Recruiter
  • Details of Salary:Not Disclosed By Recruiter
  • Opening date for online Application: 28/03/2022
  • Mode of application :online
  • How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
  • Time and Venue 30 March , 11.00 AM – 4.30 PM Walk in Drive At Wipro Tech Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune 411 057.

Related Job: Wipro  Online Interview For B.Com/BBA/BMS/BA/BFA/BCA/BHM/MA/M.Com/MFA Freshers & Experience-WhatsApp/Mail Resume

Job Description/Skills Required

  • – The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives – Be responsible for primary user support and customer service – Respond to queries from all calls, portal, emails, chats from the client – Become familiar with each client and their respective applications/ processes – Learn fundamental operations of commonly-used software, hardware and other equipment – Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software – Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits – Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework – Regular MIS & resolution log management on queries raised – Record events and problems and their resolution in logs – Follow-up and update customer status and information – Pass on any feedback, suggestions, escalations by customers to the appropriate internal team – Identify and suggest improvements on processes, procedures etc. Following round will be there 1st Round – Telephonic Round 2nd Round – Voice and Assessment Round (VNA) 3rd Round – Technical Round 4th Round – HR Discussion and Documentation

Click here for Official notification and Apply 

6 Comments

  1. Gayatri Mane
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