Mphasis recruitment 2018-Apply online
Mphasis is inviting eligible candidates to apply online for the position of Assistant Unit Manager. Candidates can find their eligibility from below details .Eligible and interested candidates can apply from the source may provided at the bottom of this article. This content to be used only for informational purpose and not responsible for the inaccuracy or deficiency of the provided information.
Experience: 2-5 years.
Position: Assistant Unit Manager.
Time and Venue: 8th January – 9th January from 10 AM onwards, Mphasis Ltd, Cluster C, Wing 2, ground Floor, wing 2, EON IT Park, Kharadi, Pune
Job Description: Supervise and manage the overall performance of the team.Regularly improvise Knowledge of process improvement methodologies and tools, statistical methodologies.Provide hands-on assistance to your team in case of issues, both, through direct intervention and mentoring.Bring in necessary client related changes to the process and constant updation of core processes.Ensure 100% adherence to appraisal timelines and guidelines- (team and self).Provide inputs to the training team to provide feedback on how to improve agent quality.Help in documenting new or corrections/additions in the existing, process documents.Need to create the QA form & QA methodology with the help of the BI team.Work with the operations team to improve quality of the associates.Quality improvement using Six Sigma.
No. of vacancy: 2
About company: Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Click here for full details and apply online