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On 20th February 2020 , the Kerala State Goods and Service Tax (KSGST) Department has established Structured Grievance Redressal Mechanism to address the Goods and Service Tax (GST) Grievances , which can be either general or specific in nature. The Grievance Redressal Committee is consented by the Goods and Service Tax (GST) Council at the Zonal level which is comprising of members of both the state as well as central level , who must be the representatives of Trade and Industry and other Goods and Service Tax (GST) Stakeholders.
The Committee will comprise of the Chief Commissioner of Central Tax (Co-chair), Commissioner of State Tax (Co-chair). Representatives of Trade Associations (12 people) , Representatives of prominent Association of Tax professionals (4 people), Central and State Nodal officers of ITGRC (IT Grievance Redressed Cell), Representatives of GSTN assigned to the State, Additional Joint Commissioner Central and State (Secretaries of GRC) and Any other member with the permission of the Co-chairs.
The committee meeting will be commenced at least once in 4 months or as decided by the Co-chairs. In order to handle the grievance,GSTN will develop a portal in order to record all such grievance and their disposal.