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IBM is hiring Graduate…. International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, with operations in over 170 countries..Interested and eligible candidates apply online with link provide at the bottom and check eligibility before apply and Eligibility details as follows:
Vacancy details :
- Company Name: IBM
- Location :BANGALORE
- Post Name: Technical Support Associate
- Qualification: Graduate
- Experience :00-02+ years of total experience
- No of Vacancies:Not Disclosed
- Salary: Not Disclosed
Job Description/Skills Required
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Selection Process: Shortlisted candidates may called for selection process including personal interview and Group discussion , Exam
How to Apply : Click here for full details and Apply