HCL Technologies Walk In On 8th Feb For B.Com,MBA
HCL Technologies is hiring B.Com,MBA candidates for the position of Service Desk L2 .HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL’s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of entrepreneurship enables businesses to transform into next-gen enterprises…Candidates go with following detail and find eligibility and apply..
Vacancy Details :
|Company Name||HCL Technologies|
|Post Name||Service Desk L2|
|Experience||04 to 07 years of relevant experience|
|Salary||3,25,000 – 5,50,000 P.A.|
|Location||Faridabad, Ghaziabad, Delhi NCR, Greater Noida, Noida|
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Selection Process :
Shortlisted candidates may called for interview for selection. Selection process may includes written exam,GD,Personal interview