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HCL Technologies is hiring Any Graduate ,Any Postgraduate.HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL\’s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship™ enables businesses to transform into next-gen enterprises..Interested and eligible candidates apply online with link provide at the bottom and check eligibility before apply and Eligibility details as follows:
Vacancy details :
- Company Name: HCL Technologies
- Location :Noida
- Post Name: Progress DBA L3 level
- Qualification: Any Graduate ,Any Postgraduate
- Experience :06-11+ years of total experience
- No of Vacancies:NA
- Salary: 5,00,000 – 13,00,000 P.A.
Job Description/Skills Required
- To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Selection Process: Shortlisted candidates may called for selection process including personal interview and Group discussion , Exam
How to Apply : Click here for full details and Apply