Since the lockdown has been implemented nationwide , GST Network had handled over 56,000 taxpayer issues in last one month. According to data from GSTN, over 19,552 tickets raised by taxpayers were resolved between 25th March and 24th April 2020.
Before the lockdown, GST helpdesk would receive around 8,000 to 10,000 calls every day, on an average, while around 2,000 tickets were raised on the portal on a daily basis. The GST Help-desk is working from home and trying to solve queries as much as possible.
Still being fully operational, help desk is accessible via toll-free number from 9 am to 9 pm serving in 12 languages. However, due to the lockdown, they said that there are still lesser number of call and ticket volume trend at GST help-desk. The total received transactions are approximately 20% of the usual volume trend.
Out of the 12 languages, the Hindi Helpdesk services received the highest number of calls comprising 61.66% of the total call volume, followed by English language with 14.80% volume. Marathi at 4.75% received the third-highest number of calls followed by Gujarati 3.65%, Telugu 3%, Bengali 2.93% and Tamil 2.86%. The other languages are Kannada, Punjabi, Oriya, Malayalam and Assamese registered comparatively lesser call volume.