Cognizant is hiring BE/BTech/MCA) or High School graduate or above .Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.. Interested and eligible candidates apply online with link provide at the bottom and check eligibility before apply and Eligibility details as follows:
Vacancy details :
- Company Name: Cognizant
- Location :Gurgaon
- Post Name:Process Executive – Voice
- Qualification: BE/BTech/MCA) or High School graduate or above
- Experience :02-04 years of total experience
- No of Vacancies:Not Disclosed
- Salary:Not Disclosed
Job Description/Skills Required
- Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- Client products to the customer (Analytics, YouTube etc).
- Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- Create and manage Risk and mitigation plan based on discussion with project stake holders.
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
Selection Process: Shortlisted candidates may called for selection process including personal interview and Group discussion , Exam
How to Apply : Click here for full details and Apply